![]() ![]() This makes your customer service team appear more invested in your customers' goals, which results in fewer negative reviews and increased customer retention. They can highlight specific pain points and craft personalized responses geared to specific problems. ![]() You can see exactly where your business is failing to meet customer needs and remove common roadblocks in the customer journey.įor particularly poor reviews, reps can follow up with these customers and prevent potential churn. Negative or neutral reviews provide your company with an opportunity to learn and develop. Customer reviews are a learning opportunity for your business. There are two major reasons why customer reviews are important. By obtaining and analyzing customer reviews, businesses can measure customer satisfaction and improve their customer relations. These reviews can be public or private and are collected by either the company or third-party review sites. It’s a been a change in culture where everyone is working together.Customer reviews are pieces of feedback given to a business based on a customer's experience with the organization. “All of our schools are in good standing,” Evoy said. Goodbar chocolate candy bars to everyone in the room. “Being a focus school is a label you don’t want to have.”Įvoy shared the news on Tuesday at the Board of Education meeting and handed out Mr. The district added a credit recovery program to help students failing classes to stay on pace for graduation. This group is pictured in the middle school library and includes, from left: Becky Botsford, grades 6 and 7 band teacher Kristen Phillips, librarian Jeanette Sheliga, grade 4 and 5 band teacher Principal Elaine Wendt Superintendent of Schools Jeff Evoy Denise Stappenbeck, director of curriculum and instruction and Joette Oberther, library aide.Įvoy said the multi-pronged approach yielded a higher graduation rate with 85 percent of students in the Class of 2015 graduating with their four-year cohort, about a 10 percent jump in 5 years, Evoy said. Medina staff members are pleased the district no longer has been labeled a “Focus” school in need of improvement by the State Education Department. Parents have been more engaged, and there has been a “dramatic drop in bullying,” which has improved the learning atmosphere for students, Wendt said. “We’ve come at it in a lot of different ways,” she said. FOCUSLIST REVIEWS PROFESSIONALStappenbeck said revisions in curriculum, instruction strategies, and professional development for teachers were part of the turnaround. Some of the positions, including academic support and enrichment, have been added in recent budgets. The loss of those staff hurt student achievement. The district laid off about 30 teachers and staff during a budget crisis in 2010. She commended the hard work from so many, from students to parents to staff and teachers, as well as strong leadership from Evoy and Denise Stappenbeck, who was hired as director of curriculum and instruction three years ago. Principal Elaine Wendt said student scores are now exceeding the state average. ![]() Clifford Wise, which includes four of the targeted grade levels, was the last one to satisfy the state.Įlaine Wendt, principal at the Clifford Wise Intermediate/Middle School, praised teachers, parents and students for raising the academic achievement and learning environment in the school. Oak Orchard Elementary and Medina High School were the first to raise their scores and be removed from the list and be considered in good standing. Those grade levels include Oak Orchard Elementary School (grade 3), Clifford Wise Intermediate/Middle School (grades 4 through 7) and Medina High School (grade 8). The district initially was on the list for low scores in student subgroups for state assessment tests in grades 3 through 8. “I’m extremely proud of all of our buildings for getting off of the list,” said Jeff Evoy, the district superintendent. It’s been a lot of work from administrators, teachers, students and parents to raise academic performance. It’s a tag the school district shed on Friday, and is now considered a district in “Good Standing.” MEDINA – For 4 ½ years, the State Education Department has put the “Focus” school label on Medina. Photos by Tom Rivers – A Medina Mustang banner hangs outside at the district campus. ![]()
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